Buyer protection
Our Guarantee: Buy Authentic Conch Pearls with Confidence
Our Authenticity Guarantee: 100% Natural & Genuine Pearls
Every authentic conch pearl we offer for sale is a unique treasure from the ocean. Our guarantee is rooted in our expert selection process. We personally source and inspect every pearl to ensure it meets our strict standards for quality, color, and natural beauty.
Our commitment to you is simple:
100% Natural: We guarantee that every pearl is a genuine, natural conch pearl, not lab-grown, simulated, or treated in any way.
Accurate Representation: The pearl you see in our high-resolution photographs is the exact one you will receive. We provide detailed descriptions and imagery to represent each gem with complete transparency.
When you buy conch pearls online from us, you are investing in a gem whose quality and authenticity are personally guaranteed by our brand.
Secure Payments: Fortified by PayPal Buyer Protection
We exclusively use PayPal for all transactions for one simple reason: it offers you, the buyer, one of the strongest layers of security in the world. Your financial details are never shared with us, and every purchase is protected by PayPal’s comprehensive Buyer Protection policy.
How PayPal Buyer Protection Secures Your Investment
When you complete your secure online purchase, you are automatically covered for the full purchase price plus original shipping costs in two key situations:
Full Coverage for Item Not Received (INR): In the unlikely event that your package does not arrive at its destination, you are fully protected. After filing a claim through PayPal’s Resolution Center, their team will investigate, and upon a successful resolution, you will receive a full refund.
Protection for “Significantly Not as Described” (SNAD): We take meticulous care to ensure our photos and descriptions are perfectly accurate. Your purchase is protected if the item you receive is significantly different from its detailed online description and photographs. This gives you confidence that the rare gemstone you purchase is exactly what you will receive.
Insured Worldwide Shipping: Protecting Your Pearl's Journey Home
A valuable gem deserves a secure journey. We don’t just ship your purchase; we protect it. Every order from The Flame is dispatched via insured worldwide shipping.
From our home in Colombia to your doorstep, your package is fully insured against loss, theft, or damage during transit. You will receive a tracking number as soon as your order is dispatched, allowing you to monitor its progress. We package each conch pearl with the utmost care to ensure it arrives in perfect condition.
Our Personal Commitment to You
Beyond the formal guarantees, The Flame is a project born from a deep passion for the unique beauty of conch pearls. Our founder personally inspects every pearl, and our reputation is built on transparency and the quality of our collection. We are committed to providing not only a beautiful gemstone but also a trustworthy and personal customer experience.
If you have any questions about a specific pearl, its characteristics, or our process, we encourage you to contact us directly.
With our personal guarantee of authenticity, the robust security of PayPal Buyer Protection, and fully insured shipping, you can now shop our collection with absolute peace of mind.